We'll be monitoring your account on a consistent basis to make sure you're getting the right product for your needs. If your business consistently receives more than 10 reviews on a monthly basis, we may recommend that you upgrade to our Review Responses Unlimited product.

We will provide 24 hours to make any edits or suggestions to the response. If we do not hear from the business within this time frame, we will post the response on their behalf.

Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their opinion. What we can do is flag a review that violates that site's terms and conditions and potentially get it removed if that site agrees with our request. We still advise responding to the negative review in the meantime, so potential customers will not assume the review is accurate.

We respond to your client's reviews, but we don't monitor those conversations any further after the initial response.

Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their opinion. What we can do is flag a review that violates that site's terms and conditions and potentially get it removed if that site agrees with our request. We still advise responding to the negative review in the meantime, so potential customers will not assume the review is accurate.

Our team will need to manually claim/verify these listing sources first. There may be additional steps required by the client to complete this process, and we will advise them when their assistance is needed.

Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their opinion. What we can do is flag a review that violates that site's terms and conditions and potentially get it removed if that site agrees with our request. We still advise responding to the negative review in the meantime, so potential customers will not assume the review is accurate.

Review Management only covers reviews posted after an account's initial start date.

The Reputation Management product will screen mentions of your client's business on Twitter, non-review sites, news articles, blogs, and more. We can help you and your client understand how you can review those mentions within the Reputation Management platform, but we won't be manually alerting you or your client to them.

Unfortunately, no, this service does not cover Google Q&A as these questions are directly linked to your client's business operations. The Reputation Management platform will alert them when a new question is asked, but our team will not be responding to them on their behalf.